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    How do I improve the communication in my business?

    It’s well known that communication is king, but what does that actually mean? Effective communication is much more than talking – it’s about knowing when to listen as well as speak, the tone to adopt and being ready to receive feedback too. Often leaders think their approach to this vital discipline is good because they communicate a lot, but this alone isn’t enough and it’s an area in constant need of attention.

    Ways to help you deal with it:

    Action plan

    Creating a set of company values

    Effort: Medium
    Impact : Medium
    Company values can act as a motivator for staff and give them a strong sense of purpose. Follow these five steps to create a set of company values.

    ACTION PLANS are a structured list of steps designed to help you approach tackling a particular business challenge.

    • We explain why each step is important
    • Customise by setting your own completion dates and assign tasks
    • Helpful tools are provided for certain steps
    • A downloadable PDF version of each action plan is available

    Action plan

    Making your vision and values part of your culture

    Effort: High
    Impact : High
    Once you’ve set your company values, how do you embed them within the culture and keep them front and centre of your business?

    Action plan

    Creating a culture of effective communication

    Effort: Medium
    Impact : High
    Follow this action plan to establish clear lines of communication in the workplace and encourage better collaboration across your team.

    Action plan

    Identifying communication barriers in your business

    Effort: High
    Impact : High
    Fixing issues with communication will prevent bottlenecks and make your team more productive. Follow our five-step plan to get started.

    Action plan

    Encouraging employees to give feedback on company leadership

    Effort: High
    Impact : High
    Getting honest feedback from employees is important if you want to develop as a leader and run your business or department effectively.

    Action plan

    Assessing your own strengths and weaknesses

    Effort: Medium
    Impact : High
    Knowing your strengths and weaknesses creates an opportunity for you – and your business – to grow. Our five-point plan will get you started.

    Action plan

    Setting expectations during delegation

    Effort: Low
    Impact : High
    Clearly setting expectations when delegating can alleviate your anxiety and give your employees the best chance of succeeding.

    Action plan

    Applying external learnings to part of your business

    Effort: Medium
    Impact : Medium
    It’s vital to scrutinise the advice you receive and decide what’s suitable before you apply external learnings to your business.

    Guide

    An introduction to improving communication within your business

    From how you communicate to what you communicate, here’s how to up your game when it comes to internal comms and why it matters.

    GUIDES break a challenge down, providing important context and real-world experiences.

    • Based on SME experiences, not corporate jargon
    • Filled with real-world stories
    • Achievable steps every business can take

    Other support that's available

    Improve your communication

    Improve your communication

    Follow these 13 steps from Officevibe to improve communication across your workplace.

    Communication fun and games

    Communication fun and games

    Developing communication skills doesn’t have to be boring, as these fun games and exercises from Positive Psychology prove.

    How other businesses have tackled something similar

    Real business story

    How to work with staff to create and codify company values

    Once a business gets bigger, an unspoken, unwritten culture becomes unsustainable. Defining and codifying your unique culture will help retain staff and drive the business forward.

    Real business story

    Resolving internal communication problems brings business benefits

    Change can be the catalyst that challenges the existing ways companies communicate internally.

    Real business story

    Staff perform better when they’re engaged with your company’s vision and values

    So, you’ve decided on your company’s values and might even have the perfect vision statement. The next step is getting employees to engage with your vision, something that's a common challenge.

    The questions lots of businesses are trying to answer

    What issue is keeping you awake at night? A bit of targeted support is often all you need to overcome those challenges.

    Select a topic

    Digital

    How can I improve the digital presence my business has? How can I streamline and automate some of our business processes? How can I understand what digital tools or support my business needs? How do I effectively seek external digital support? How do I know if my technology is robust enough for growth? How do I assess and choose the right technology to improve business operations? How do I work out the best digital sales channels to use? How should I best budget and plan for new technology investments? How should I go about collecting data to improve my business? How should I use the data I have to improve decision making?

    Leadership & Strategy

    As a leader, how do I learn to trust others within my organisation? How can I balance short-term needs with long-term targets? How can I reflect on my own strengths and weaknesses as a leader? How do I learn to become a better leader? How do I improve the communication in my business? How do I apply learnings from other businesses to my own company? How do I get better at noticing and reacting to warning signs? How do I get staff interested in our vision and values? How do I give my team autonomy and get better at delegating? How should my role as a business leader evolve with the company’s growth?

    People & Team

    How can I develop career paths for my staff? How can I develop the skillsets of my workforce? How can I improve my hiring and onboarding practices? How can I increase staff engagement and motivation? How can I keep my best members of staff? How can I reduce employee turnover? How can I run a better appraisals process? How do I deal with a challenging member of staff? How do I manage an effective remote workforce? How should I performance manage my staff?

    Planning

    How can I balance ambition with setting realistic goals? How can I get staff interested in the financial situation? How can I work out what required skillsets are missing in the business? How can I define and communicate my vision for success? How can I get better at looking internally at my business? How can I make my business more resilient to change? How do I ensure my business can navigate a dip in trading? How do I better inform my business plans? How do I know when to invest in my business? How do I know when to scale up my business?

    Sales & Growth

    How can I get a better return on investment from my marketing? How can I identify new customers to target? How can we better serve our most loyal customers? How can we develop new products and services? How do I create targets and KPIs for my staff? How do I benchmark my business against competitors? How do I build a network to support my business? How do I develop a clear unique selling point? How do I financially plan for new opportunities? How do I make sure my team and processes are ready for growth?
    All